Showroom &Warranty &After-sales

FAQ

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We've got the answers!

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Frequently Asked Questions

Product Performance

Does the pergola get noisy or loose over time?

No. All joints use stainless fasteners and high-precision component
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How do I clean and maintain the pergola?

Rinse with water and use mild soap. No special maintenance required.
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What if a part is damaged during shipping?

We will replace damaged parts immediately with photo confirmation.
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Do you offer remote troubleshooting?

Yeah. Our team can diagnose issues via video call or photo inspection.

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If something breaks, can I reorder parts?

Yeah. We maintain long-term parts supply for all pergola models. More >>
Do You Provide After-Sales Support?

Yes — technical support, video guidance, spare parts supply. More >>
Do You Have An Offline Showroom?

Yeah! We have 30+ showrooms in the US, UK, CA, Ireland and other countries for you to see our physical pergolas, if you are worried about the quality of online purchases, then come and experience the high quality aluminum pergolas from AlunoTec, we are confident that the qualit. More >>
What’S Your Product Warranty?

Depending on the pergola model, the structural warranty is up to 20 years, the motor warranty is 5 years, and the AkzoNobel powder coating warranty is up to 12 years. More >>

Need More Assistance?

Send us an inquiry via the following contact details:
Email: info@alunotec.com
WhatsApp: +86 15322860791
We will get back to you within 24 working hours (except all major holidays)

Get a Quick Quote

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Contact Us

Email: info@alunotec.com

WhatsApp: +86 15322860791

Tel: +86-769-89865511

After-sales Service: support@alunotec.com

Address: No. 601, Building B1, Tian'an Digital Town, Nancheng District, Dongguan City, Guangdong Province.

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Official Notice:
Official email Contact: xxx@alunotec.com.
Any contact from non-official sources is unauthorized and may be fraudulent—do not engage or make payments.
For verification or any questions, contact us via the official email or through our website at www.alunotec.com.
AlunoTec Team

“Pergo-Lux” is a China-only pergola series under AlunoTec®(Trademark No. 35523978). Not affiliated with other brands worldwide.

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