FAQ
FAQ
We know you have questions.
We've got the answers!
  • Do you have an offline showroom?

    Yeah! We have showrooms in the US, UK, CA, Ireland and other countries for you to see our physical pergolas, if you are worried about the quality of online purchases, then come and experience the high quality aluminum pergolas from AlunoTec, we are confident that the qualit More >>
  • What Options Do l Have For Controlling My System?

    Currently, there are three options available to choose from:
    - App Smart Control
    - Motorized Remote Control
    - Manual Operation

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  • Is This Pergola Easy to Assemble?

    We have the assembly manual instruction specifically made according to your project site. Also, there is a video clip to show you how to install it step by step. It's a DIY product designed to be easily assembled. 
    More >>
  • Can I Customize My Pergola with Optional Accessories?

    Certainly! We offer a variety of optional accessories to customize your own pergola. Such as LED/RGB lights, rain sensors, warner, side zip screen, glass doors, ceiling fans, slatted fence, etc. If you have any further ideas we encourage you to share them with us.
    More >>
  • What Colors Are Available to The AlunoTec Pergola?

    AlunoTec features three standard color optionswhite, black, and graythat complement almost any architecture. For those unique design requests. We will provide a variety of custom colors for you to choose from.

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  • What Is Your Product Warranty?

    We offer a 15 years warranty on the structure of PERGOLA with ordinary powder coated, along with a 3 years warranty on the electronics.
    More >>
  • What Is The Longest Span Of Your Louvre?

    There is one shape of PERGOLUX louver blades available. For the 202 mm wide aerofoil blade of PERGOLUX, its maximum spanning capacity is 4.5 m without sagging.
    More >>
  • How Will It Hold Up in My Climate?

    Our system has been specifically engineered to withstand hurricane-force 180-220Km/h winds, heavy snow loads 60-80m. It's durable and can outcompete most of the competitors on the market today! More >>
  • Do You Help with Design?

    Sure! Our in-house design team can help create a photo-realistic 3D rendering of your dream pergola, allowing you to see it before you buy it.  AlunoTec creates the perfect solution for you.
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  • How to Make The Order?

    Kindly send us the sizes of the area and the pictures of the construction site if you can. We will then make the design and proposal accordingly. After you confirm the design and the quote, the order will be taken care of by us, from production to shipping, even door-to-door delivery we can handle, if needed.
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  • Can You Offer A Free Sample?

    We provide samples but not free. Once ordered we will deduct the sample fees from your first order.
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  • What's Your Minimum Order Quantity?

    Our MOQ is 1 pcs in AlunoTec standard size. If Any special requirement, MOQ will be One 20GP Container. 
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  • What's Your Payment Term?

    Payment methods such as money transfer, credit card, T/T and L/C are supported. More >>
  • How About The Packing?

    Corrugated carton with protection film between components.
    More >>
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Send us an inquiry via the following contact details:
Email: info@alunotec.com
WhatsApp: +86 15322860791
We will get back to you within 24 working hours (except all major holidays)

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Contact Us

Email: info@alunotec.com
WhatsApp: +86 15322860791
Tel: +86-769-89865511
Address: No. 819-825, Building D, Peace Square, Nancheng District, Dongguan City, Guangdong Province, PRC.

Warm Prompt

* Dear customers, if anyone to contact you as AlunoTec representatives, firstly please verify with AlunoTec via info@alunotec.com, beware deceived!
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