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FAQ

  • Q ARE THIS PERGOLA EASY TO ASSEMBLE?

    A
    We have the assembly manual instruction specifically made according to your project site. 
    Also, there is a video clip to show you how to install it step by step. It's a DIY product designed to be easily assembled.
  • Q HOW TO MAKE THE ORDER?

    A
    Kindly send us the sizes of the area and the pictures of the construction site if you can. We will then make the design and proposal accordingly. After you confirm the design and the quote, the order will be taken carefully by us, from production to shipping, even door-to-door delivery we can handle, if needed.
  • Q WHAT IS THE LONGEST SPAN OF YOUR LOUVRE?

    A There is one shape of PERGOLUX louvre blades available. For the 202 mm wide aerofoil blade of PERGOLUX, its maximum spanning capacity is 4.5 m without sagging.
  • Q HOW WILL IT HOLD UP IN MY CLIMATE?

    A

    Our system has been specifically engineered to withstand hurricane-force winds, heavy snow loads, and everything in between. It's durable and can outcompete most of the competitors on the market today!

  • Q WHAT IS YOUR PRODUCT WARRANTY?

    A We offer a 3-5 years warranty on the structure of PERGOLUX with ordinary powder coated, along with a 1-year warranty on the electronics.
  • Q ARE THERE STANDARD SIZES?

    A Not really, the opening roof system has been designed to be completely flexible so it can be customized to each project. We will assist in designing the length and direction of the louvers to best fit your area.
  • Q WHAT TYPES OF FEATURES CAN I ADD TO THE ROOF?

    A We also offer an integrated LED lighting system, an automatic wind/rain sensor that will automatically close the roof when it starts raining. If you have any further ideas we encourage you to share them with us.
  • Q DO YOU ACCEPT OEM ORDERS?

    A Yes, OEM is acceptable.
  • Q CAN YOU OFFER FREE SAMPLE?

    A We provide samples but not free. Once order we will deduct the sample fees from your first order.
  • Q WHAT'S YOUR MINIMUM ORDER QUANTITY?

    A Our MOQ is 1 pcs in Aluno standard size. If Any special requirement, MOQ will be One 20GP Container. 
  • Q WHAT'S YOUR PAYMENT TERM?

    A L/c at sight or T/T 30% deposit and the balance before loading.
  • Q WHAT'S YOUR DELIVERY TIME?

    A Usually 30--45 days upon receipt of 30% deposit or L/C.
  • Q HOW ABOUT THE PACKING?

    A Corrugated carton with protection film between components.
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Phone:
0086-15818461699
Company Address:
No. 3, Shenghe Road, Nancheng, Dongguan, Guangdong, China
About us
The brand Alunotec® has enjoyed a good brand based on our focus on providing our clients with reliable quality, fashionable design and professional service for outdoor products.
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